Messaging & Reminders

The follow-up that sends itself

Appointment reminders, medication schedules, refill alerts, lab-result notices and payment receipts reach patients by email and WhatsApp, while your own team gets the alerts that matter by email, SMS and in-app.

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Dashlead communications log showing appointment reminders sent to a patient by email and WhatsApp
On this page
Patient Reminders Staff Alerts
What you get

Everything this module covers

  • Appointment reminders that cut no-shows
  • Medication and refill reminders on schedule
  • Lab-result notices the moment reports are released
  • Payment receipts and booking confirmations, instantly
  • Patients reached by email and WhatsApp
  • Staff alerted in-app, by email and by SMS
  • Consent-based: patients opt in and can unsubscribe anytime
  • Every message logged per patient with delivery status
01 Patient Reminders

The follow-up that sends itself

Reminders are composed from what is already in the system, the appointment time, the prescription schedule, the invoice amount, and sent without anyone remembering to.

Patient Reminders

What this does for you

Reminders are composed from what is already in the system, the appointment time, the prescription schedule, the invoice amount, and sent without anyone remembering to.

Patient Reminders in detail

  • Appointment reminders the day before
  • Medication and refill reminders on schedule
  • Lab-result notices when a report is released
  • Payment receipts and booking confirmations
  • Email and WhatsApp, per patient consent
Dashlead per-patient communications log showing reminders sent by email and WhatsApp with delivery status

A paper trail for every message

Reminders, confirmations and receipts with their channel, time and delivery status, on the patient's own profile.

02 Staff Alerts

Your team hears about it first

Low stock, a near-expiry lot, a new online booking, a released result, the people who need to act get told, on the channel they actually check.

Staff Alerts

What this does for you

Low stock, a near-expiry lot, a new online booking, a released result, the people who need to act get told, on the channel they actually check.

Staff Alerts in detail

  • In-app notifications for the whole team
  • Email for anything that needs a record
  • SMS through a Ugandan gateway for the urgent ones
  • Each staff member chooses channel per alert type
  • Low-stock and near-expiry warnings from the pharmacy
Dashlead staff notification preferences choosing in-app, email and SMS per alert type

Everyone picks their own channels

Per alert type, per person, so the pharmacist gets stock warnings and the cashier does not.

Questions

Frequently asked

Which channels reach patients?
Email and WhatsApp. Each patient opts in per channel, and Dashlead only uses the ones they have agreed to.
How are my own staff notified?
Staff get in-app notifications, email, and SMS through a Ugandan SMS gateway, each staff member chooses which alerts reach which channel.
What is needed for WhatsApp reminders?
A WhatsApp Business (Meta Cloud API) account. Because Meta only allows business-initiated messages as pre-approved templates, you register a short reminder template once and Dashlead sends through it from then on.
Do patients have to opt in?
Yes. Reminders are consent-based, patients opt in per channel and every email carries a one-click unsubscribe link.
Can I see what was sent?
Every message is logged on the patient's profile with its subject, channel, time and delivery status, and staff can open the exact message that went out.
Works together with

Related modules

Patient Portal & Online Booking

Online booking, QR check-in, bills and results, patients serve themselves.

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Hospital Management

Patients, appointments, wards, blood bank, staff and finance on one dashboard.

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Pharmacy Management

Batch and expiry stock control with FEFO dispensing and a controlled-drug register.

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See Messaging & Reminders in a working hospital

The live demo is a fully loaded facility, open it and click through every screen on this page.

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