Terms & Conditions
Last updated 7 August 2026
1. Agreement
These terms govern your use of Dashlead, the hospital, pharmacy and laboratory management platform operated at dashlead.co.ug. By creating an account, signing in, or using the service on behalf of a health facility, you accept them. If you use Dashlead for an organization, you confirm that you are authorised to bind that organization.
2. The service
Dashlead provides software for running a health facility: patient records, appointments, wards, billing and finance, pharmacy stock and dispensing, laboratory orders and results, messaging, and an optional public page and patient portal. The service is provided as-is over the internet; we improve it continuously and features may change as it does.
3. Your account
- You are responsible for the accuracy of the information you register with and for keeping your sign-in credentials confidential.
- The roles and permissions your facility assigns decide what each staff account can see and do. Assigning them appropriately is the facility's responsibility.
- Notify us promptly if you believe an account has been compromised.
4. Subscriptions and payment
- Paid plans are billed in advance through mobile money. Prices and plan limits are listed on the pricing page.
- If a subscription lapses, access to paid features may be suspended until payment resumes. Your data is not deleted because of a lapsed payment.
- Fees are non-refundable except where the law requires otherwise.
5. Your data
- The records your facility enters, patients, visits, prescriptions, invoices, results, belong to your facility. We process them only to provide the service.
- Each facility's data is isolated from every other facility on the platform.
- How we handle personal data is described in the Privacy Policy, which forms part of these terms.
6. Acceptable use
You agree not to misuse the service: no attempts to access another facility's data, probe or disrupt the platform, use it for unlawful purposes, or resell it without our written agreement. We may suspend accounts that put the platform or other customers' data at risk.
7. Availability and support
We aim to keep Dashlead available around the clock, but no online service is uninterrupted; maintenance and factors outside our control can cause downtime. Support is available through the contact page and the numbers in the footer.
8. Liability
To the maximum extent permitted by law, Dashlead is not liable for indirect or consequential losses arising from use of the service. Nothing in these terms limits liability that cannot be limited by law. Clinical decisions remain the responsibility of the treating professionals; Dashlead is a record-keeping and administration tool, not a medical device.
9. Termination
You may stop using the service at any time. On written request when an account is closed, we will delete or return your facility's data within a reasonable period, subject to records we must keep by law.
10. Changes
We may update these terms as the service evolves. Material changes will be announced in the app or by email, and continued use after a change takes effect constitutes acceptance.
11. Governing law and contact
These terms are governed by the laws of the Republic of Uganda. Questions about them are welcome through the contact page.